Frequently Asked Question

 BEFORE MAKING A RESERVATION                                                                                   

How do I select a hotel?

You can select a hotel through our individual country link or through our hotel quick search box located on the extreme left of our homepage. Our individual country link allows you to preview recommended hotels, which offer the best deals for your travel needs.Our Hotel Quick Search enables you to view rooms based on instant availability and best deals. This allows you to get    instant confirmation and receive an online hotel voucher. Our hotel quick search also allows you to search hotels in alphabetical order, which saves you time in searching the hotel you are looking for. Or you can choose to search by location, if you are looking for hotels within a specific location.

 

Can I make special requests (e.g. non-smoking room/room on high-floor/king-sized bed/early check-in, etc.) Will the hotel accommodate these requests when I check-in?

The hotel staff will do their best to accommodate special requests. However, we cannot guarantee that your requests will be 100% be taken cared of because these requests are subject to availability at the point you check-in to the hotel.

 

What is your billing currency and what currency is the room-rate quoted in?

Billing currency is the currency you will be billed in when you book the hotel room. Billing currency is reflected alongside with room type on our rate table. Room rate is normally quoted in local currency or US$. We have included a currency converter, which also allows you to preview rates in your desired currency. However, this conversion is for previewing purpose only . You will still be billed in the billing currency as indicated.

 


 AFTER MAKING BOOKING                                                                                               

What is a hotel confirmation voucher?

Once your room is confirmed, we will send you a hotel confirmation voucher reflecting all your booking details through email. You need to print-out this voucher and present it to the hotel reception at the time of your check-in.

 

When will my reservation be at the hotel?

Your reservation details are forwarded to the hotel at the same time we confirm your booking. However, most hotels may take up to 48 hours to enter these booking details into their booking system.

 

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The hotel confirmation voucher you receive from us is all you will need. It displays our confirmation number, the hotel information, the rate and the hotel cancellation policy.

 

Is the room rate displayed per-room per-night or per-person per-night?

Rates are always quoted on a Per-Room Per-Night basis, unless otherwise stated. Rates for apartments are always quoted on a Per-Apartment Per-Night basis, unless otherwise stated.

 


 CLARIFICATIONS ON PRICES                                                                                            

Are there any other charges beside the room rates (such as booking fee, service charges, taxes, etc?)

All rates are Nett inclusive of taxes, services charges unless otherwise stated. We do not charge any booking fee.

 

Are your rates inclusive of breakfast?

Some rates are inclusive of breakfast while others do not. This information is also displayed when you place your cursor on the room rates. This information will be clearly reflected on the booking form. Besides breakfast, all inclusions that go along with the rate such as free Internet access, free access to gym, etc. will likewise be reflected accordingly.

 


  CANCELLATION / AMENDMENT POLICY                                                                           

What are your cancellation policies?

Cancellation policies vary from hotel to hotel as well as from season to season. Cancellation notification period varies from 1-day to 1-month. Penalty for late cancellation or no-show is usually 1-night charge. During peak seasons or convention periods, cancellation may not be permitted at all and penalty for late cancellation or no-show can be 100% of your entire stay. Apart from the cancellation charges, we will also impose an administrative fee of US$10 for every cancellation made after a booking is confirmed. Cancellation policies and penalty charges are clearly reflected on our booking form.

 

What are your amendment policies?

We will charge an administrative fee of US$10 for major amendments such as changes in dates, change of guest name, or change of room types. In some cases, amendments may not be permitted especially during peak season. You will be informed accordingly on our booking page before you finalize your booking. Amendment to change to another hotel will be considered as cancellation of the existing booking.

 


  PENALTY CHARGES                                                                                                       

Any penalty charges for no-show? Late cancellation?

Late cancellation or no-show is usually levied a 1-night charge. During peak seasons or convention periods, cancellation may not be permitted at all and penalty for late cancellation or no-show can be 100% of your entire stay.

 


   ROOM CONFIGURATION                                                                                                

What is the difference between the following room types and occupancy categories? (Single, Twin, Double, Triple, Family, Quad, Suite, Apartments) 

Single - Room has 1 single bed, it is good for 1 adult only.

Twin   - Room has 2 single beds or 1 large Queen or 1 King sized good for 2 adults. A third person will require an extra bed.

Triple - Room has either 3 single beds, or 1 large Queen or King sized bed with 1 single bed good for 3 adults

Serviced Apartment Types:

1-Bedroom Apartment - 1 Bedroom with a small living room, kitchen and 1 good for 2 adults. A third person will require an extra bed.

2-Bedroom Apartment - 2 Bedrooms with a living room, kitchen and 1 toilet good for 4 adults. A fifth person will require an extra bed.

3-Bedroom Apartment - 3 Bedrooms with a living room, kitchenette and 1 toilet good for 6 adults. A seventh person will require an extra bed.

 

What is the difference between Standard, Superior and Deluxe room categories?

These room categories vary from one hotel to another. The main difference is determined by the room size. A typical Standard Room has a smaller floor area compared to a Superior or a Deluxe Room.

Please note that some hotels can only accommodate requests for additional beds in their Superior and Deluxe Rooms.